At Jannah Hotels & Resorts, we strive to provide an elevated travel experience and unparalleled level of service, not only when you arrive at one of our luxurious hotels, but also during your booking.

When you book directly with Jannah Hotels & Resorts using any of our reservation channels (Jannah-hotels.com, our social media channels, our reservation specialists by calling +971 2 201 6 222 or emailing book@jannah-hotels.com) you can be sure that you are getting the best publicly available price on the room of your choice. Within 24 hours of making a booking directly with us, if you do find a publicly available rate on another website that is lower than your booking, Jannah Hotels & Resorts will honor that lower rate and beat it by 10%.

When you book your stay directly with Jannah Hotels & Resorts, you'll be guaranteed:

• The lowest rate possible for your stay
• The most flexible cancellation terms
• Exclusive promotions and offers
• Access to our dedicated reservations specialists to help with your booking
• Access to the best service throughout your stay
• Early arrival and late check-out (subject to availability)
• No booking fees

This policy ("Cookies Policy") is issued by Jannah Hotels & Resorts (referred to as "we", "us", "our"). This Cookies Policy applies to our use of cookies in connection with our website www.jannah.ae and our mobile application (collectively "Site"). By continuing to use our Site, you are agreeing to our use of cookies in the manner set out in this Cookies Policy. If you not wish to accept cookies in respect of your use of this Site, you should stop using the Site, or turn off your cookies (see paragraph 4), but this may affect the functionality of the Site.

What are cookies?

A cookie is a text file containing small amounts of information which is downloaded to your device when you access a website. The text file is then sent back to our server each time your browser requests a page from the server. This enables us to operate the websites more effectively and load the websites so that it reflects your personal preferences, based on your previous browsing on the websites as well as keywords we may be able to gather from URLs of other webpages from which you accessed the websites.

What cookies do we use?

When you visit the websites, the following types of cookies may be downloaded to your device:

Analytical and Performance Cookies:

We may use analytics service providers for website traffic analysis and reporting. Analytics service providers generate statistical and other information about the use of the websites by using cookies. They allow us to recognize and count the number of visitors and to see how often visitors return to the websites, how long they stay and how visitors move around our websites when they are using them. This helps us to improve the way our websites work, for example, it helps users to find what they are looking for easily. The information generated relating to the websites may be used to create reports about the use of the websites and the analytics service provider will store this information.

Advertising and Targeting Cookies:

These cookies record your visit to the websites, the pages you have visited and the links you have followed to other websites. We will use this information to try and make our websites and other sites that you visit more relevant to your interests. We work with technology partners to support our websites and to provide you with relevant information about the products and services of websites and on affiliated sites or sites within the advertising networks we work with. We may use cookies on our websites to help us to place relevant advertising on third party websites when you visit those sites. If you are not happy for us to do this, please see the section of this policy titled “How do I turn cookies off?” below.

Functionality Cookies:

We may use functional cookies that allow us to remember choices you have made on the websites so as to provide you with a more enhanced user experience by delivering content specific to your interests.

Strictly Necessary Cookies:

These are cookies that are required for the administration and operation of our websites. Some cookies that we use are necessary for our websites to function properly and to enable you to move around the websites and use its features.

Third Party Cookies:

These are cookies that are set by a third party website or application rather than by us. In particular, the Site allows cookies of third party social networks (e.g. Facebook and LinkedIn), when we include these social 'plugins', it gives those sites the flexibility to use their own cookies. They can't read any cookies we set from our websites, and we can't read any cookies they set, but it lets them do the same kind of traffic measuring that we do on the rest of the websites, and it also lets them know whether you're logged into their site. For example, if you're logged in to Facebook, and want to converse via the chat widget, you can do that straight away without having to log in again - we never know whether you're logged in or not, as you communicate directly with Facebook, through their plugins on our websites. Other sites and services (including, for example, advertising networks, providers of external services like web traffic analysis services and content recommendation engines) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

How do I turn cookies off?

If you do not wish us to install cookies or you don’t agree with how we use these cookies, you can change the settings on your internet browser to reject them. For more information please consult the “Help” section of your browser or visit www.aboutcookies.org or www.allaboutcookies.org. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features on our websites.

CONTACT US  

If you have any questions about the cookies used on our website, please contact us at dataprivacy@jannah.ae.

The privacy and security of your information is very important to us. Whether you book a room or subscribe to our newsletter, we want you to trust that the information that you have provided to us is being properly managed and protected.

We collect your personal information, including your email address, if you make a booking through our reservation system or subscribe to our newsletter, to send you important communications including reservation confirmations, monthly e-statements and marketing offers/news.