COVID-19 Update

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We have been closely monitoring the COVID-19 situation and are following guidelines from the World Health Organisation and respective local health agencies where we have operations. We are committed to assure that the safety and well-being of our guests and colleagues are of paramount importance to us.

Our Commitment to Cleanliness:

As part of our ongoing effort to minimise the spread of infection and to safeguard the safety and health of our guests and colleagues, our hotels have taken a series of precautionary measures including:

  • Infrared thermometer

Infrared thermometer is placed at the hotel lobby to monitor the body temperature of the guests upon entering the hotel entrance.

  • New technologies

We are rolling out enhanced technologies to minimize the human contact and touching point in the guest experience upon check-in.

  • Public Areas

Frequent sanitization of high-contact points, we are going above and beyond our normal protocols. We are cleaning surfaces with increased frequency with our trained team.

  • Hand Sanitizer

Hand sanitizing stations are being installed at public areas such as hotel entrances, front desks, corridor, elevators.

  • Social Distancing

Signage in public spaces will remind our guests to maintain social distancing. We are placing floor stickers to wait until the person in front has moved forward.

  • Guest Room

In guest room, we have elevated our rigorous protocols in cleaning and sanitized all surfaces with hospitality-grade disinfectants.

Our Cancellation Policy:

Guided by our purpose of care, we are temporarily adjusting our policies to allow for flexibility to help you make the right decisions regarding travel at this time:

  • Existing reservations for upcoming travel through July 31, 2020

All existing reservations for arrivals through July 31, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.

  • New reservations for any future travel

With some very limited exceptions noted below, reservations you make between May 1, 2020 and July 31, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.

Reservations can be changed or cancelled up to 24 hours before a scheduled arrival on or via hotline 880-JANNAH (526624)

Please note: These policies apply to reservations made through Jannah direct bookings. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance

Richard Haddad, CEO of Jannah Hotels and Resorts, said: “The wellbeing of our guests and associates is of paramount importance. We are closely monitoring the statements regarding the COVID-19 cases and following guidelines issued from local health departments and health authorities.

Jannah Hotels & Resorts takes standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of its guests and associates. On a daily basis, the hotels are working to ensure that the latest guidance on hygiene and cleaning are met. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.”

Thank you for your understanding and support during this challenging time; we look forward to welcoming you again soon.


Richard Haddad
Jannah Hotels & Resorts